FAQS: CHANGES TO BOOKED ARRANGEMENTS - POST-DEPARTURE

When I arrived at the resort, I found that I’d been moved to another hotel.  Am I entitled to compensation?

This depends on the reason for the move, and the standard and location of the alternative hotel.  If the move was for reasons outside the control of the tour operator, or was to accommodation of a similar standard and in the same resort, then you’re unlikely to receive compensation.  If the move was to accommodation of a lower standard, or in a different resort, then compensation may be payable.