FAQS: HOTEL FACILITIES & SERVICES

A friend of mine has come back from the resort that I’m going to and has told me that very few facilities are available there. Is there anything I can do about this?

Members advertise facilities and amenities in good faith, but there may be occasions when the advertised services – for example, nightclubs, or watersports - aren’t available.  If this happens, it’s generally during the low season, when resorts and hotels tend to be less busy. Hotels and resorts do, however, usually try to provide facilities in relation to the anticipated number of guests, and tour operators do impress upon them that all facilities should be available to their guests throughout their stay.

I’ve been told that I have to vacate my room some time before the transfer to the airport.  Is this right?

It’s standard international practice to let rooms from midday to midday, which is why entering a room immediately after a night flight counts as one night's accommodation. Rooms have to be vacated in sufficient time for them to be cleaned and prepared for incoming passengers. One way round this is for a guest to make a prior arrangement with the hotel not to take possession of their room until 1200 hrs (noon) on arrival, and to keep them later on the day of departure – again, by prior arrangement. This is not always possible, however, because of cleaning schedules and because the majority of customers want to go straight to their rooms. Our Members will do their best to arrange suitable facilities on the last day, but this isn’t always possible.