FREQUENTLY-ASKED QUESTIONS

This section contains questions consumers often ask us, together with the answers.  If the information you’re looking for isn’t here, you may need to contact the Consumer Affairs information line on 0901 201 5050 (UK calls only).  Calls to this number are charged at 50p a minute. This line is open from 09.00 hrs to 17.30 hrs Monday to Friday, excluding bank holidays.