PUBLICATIONS
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ABTA Logo Guide| 13.02.09pdf 156 Kb

Guidelines for using the ABTA logo -
ABTA Protection Plan| 22.01.09pdf 35 Kb

An explanation of the changes, and suggested wording for clients -
Agent or Principal? How Does Your Business Trade?| 01.07.09pdf 62 Kb

Guidance for Members -
Airlines: Advance Passenger Information| 23.04.09pdf 58 Kb

Guidance for Members on current API requirements -
Airlines: Airline Failure & Financial Protection| 11.12.08pdf 39 Kb

A Members' guide to consumer financial protection -
Airlines: Baggage - Lost & Delayed Baggage| 11.12.08pdf 45 Kb

The rules that apply to lost and delayed baggage -
Airlines: Blacklist & Rules on Identity of Carrier| 11.12.08pdf 51 Kb

A guide for Members. Includes model waiver wording -
Airlines: Denied Boarding Compensation| 11.12.08pdf 47 Kb

A guide for Members to the EC rules -
Airlines: Strikes & Airport Disruption| 11.12.08pdf 35 Kb

Guidance for Members -
| 07.10.08pdf 566 Kb
ABTA's annual report and financial highlights for the year 2005-2006 -
| 07.10.08pdf 1.6 Mb
ABTA's annual report and financial highlights for the year 2006-2007 -
| 04.02.09pdf 2.9 Mb
ABTA's annual report and financial highlights for 2007-2008 -
| 08.05.09pdf 556 Kb
How ABTA is structured and governed, and the rules of membership -
| 04.03.09doc 152 Kb
Audit 002(a). For use with unaudited accounts -
| 04.03.09doc 176 Kb
Audit 008. Adjusted net current assets -
| 04.03.09doc 182 Kb
Audit 011. Auditor's confirmation of BSP turnover -
| 04.03.09doc 152 Kb
Audit 010. Auditor's confirmation of credit turnover -
| 04.03.09xls 88 Kb
Audit 012: auditor's report on new member's management accounts -
| 04.03.09doc 150 Kb
Audit 002(b). For use with audited accounts -
| 04.03.09doc 28 Kb
Audit 001. Bond release form for an ex Member, for use by auditors -
| 04.03.09doc 28 Kb
Audit 001L. Bond release form for an ex Member, for use by liquidator -
| 04.03.09doc 28 Kb
Audit 001NL. For use when Member ceases non licensable business -
| 04.03.09doc 27 Kb
Audit 001R. For use when Member ceases principal business -
| 04.03.09doc 27 Kb
Audit 001T. For use when Member ceases retail business -
| 04.03.09doc 202 Kb
Audit 003. Turnover return and analysis form -
| 04.03.09doc 174 Kb
Audit 003N. Guidance notes to turnover return and analysis -
| 04.03.09doc 58 Kb
Bondmtrl. Please return this form printed double sided -
| 07.10.08doc 27 Kb
Obliguide(NL). Obligor notes - non licensable -
| 04.03.09doc 59 Kb
Bondmtrr. Please return this form printed double sided -
| 07.10.08doc 26 Kb
Obliguide(R). Obligor notes - retail -
| 08.06.09pdf 9 Kb
Seclist. Schedule of companies authorised to provide bonds to ABTA -
Booking Checklist & Authorisation| 10.11.08pdf 39 Kb

A combined booking checklist and client authorisation form -
| 08.06.09pdf 95 Kb
Booking form and further information -
| 08.06.09pdf 95 Kb
Booking form and further information -
| 07.05.09pdf 102 Kb
Information and booking details for this new event -
| 07.10.08pdf 93 Kb
Training for staff who offer support after a critical incident -
| 07.10.08pdf 93 Kb
Details of Crisis Management Seminar -
| 07.10.08pdf 96 Kb
Booking form: Dealing with Complaints -
| 16.02.09pdf 112 Kb
Details of our Dealing with Complaints seminar -
| 20.05.09pdf 111 Kb
booking form and information -
| 07.10.08pdf 95 Kb
Information and booking form for this ABTA event -
| 07.10.08pdf 90 Kb
Details of Health & Safety Seminar -
| 07.10.08pdf 88 Kb
Details about ABTA's media training day -
| 16.02.09pdf 100 Kb
Details of our Media Training Day -
| 24.03.09pdf 45 Kb
Details of our Essential Travel Industry Update -
| 08.05.09pdf 149 Kb
Booking form and further information -
| 07.10.08pdf 112 Kb
Details of the travel law seminar taking place on 28 and 29 April -
| 07.04.09pdf 259 Kb
Details of our Travel Law seminar -
Business Support Manual| 25.06.09pdf 404 Kb

Guide to best practice, with checklists to report trading practices -
Business Support Manual - Surcharge Notification| 18.02.09xls 81 Kb

An Excel spreadsheet version of the surcharge notification form -
Cabinet Office: National Risk Register| 01.05.09pdf 1.0 Mb

Information to help you plan ahead for an emergency -
| 04.12.08pdf 53 Kb
A checklist for organising tailored travel arrangements -
Claims: Claims Rules & Procedures| 03.07.09pdf 68 Kb

For failures after 01 July 2009 -
| 03.07.09pdf 14 Kb
For consumer claims -
Claims Evidence: Airport Form| 03.07.09pdf 46 Kb

For failures before 01 July 2009 -
Claims Evidence: Resort Form| 03.07.09pdf 37 Kb

For failures before 01 July 2009 -
Claims Evidence: Tour Operator Form| 03.07.09pdf 32 Kb

For use by retail Members for principal failure -
Claims: Financial Failure Procedures & Claims Criteria| 03.07.09pdf 90 Kb

For failures before 01 July 2009 -
Claims Forms (failures after 01 July 2009)| 03.07.09xls 537 Kb

For failures after 01 July 2009 -
Claims Forms (failures before 01 July 2009)| 03.07.09xls 494 Kb

For failures before 01 July 2009 -
Claims Forms: User Guide| 03.07.09pdf 137 Kb

For failures before 01 July 2009 -
| 02.07.09pdf 155 Kb
ABTA's Code of Conduct -
| 20.01.09pdf 114 Kb
Guidance on the application of ABTA's Code of Conduct -
| 27.11.08pdf 76 Kb
Report on the ABTA Code of Conduct 2007-2008 -
Complaints: Arbitration & Court| 11.12.08pdf 56 Kb

What to do if a client initiates arbitration or court proceedings -
Complaints: Complaint Handling| 11.12.08pdf 71 Kb

How to set up and manage a customer complaint handling process -
Complaints: Complaint Handling Workbook| 18.02.09pdf 109 Kb

A workbook to accompany our guidance note -
Credit Card Fraud: A Best Practice Guide for Merchants in the Travel Sector| 11.12.08pdf 232 Kb

Guidance for merchants in the travel sector -
Credit Card Fraud: Reporting to the Police| 11.12.08pdf 143 Kb

Includes advice for businesses on reducing the risk of CNP fraud -
Crisis & Emergency Planning: Natural Disasters| 11.12.08pdf 40 Kb

Members' obligations in the event of a natural disaster -
Crisis & Emergency Planning: Procedures for Tour Operators| 18.02.09pdf 117 Kb

Guidance on preparing crisis and emergency procedures -
| 05.03.09pdf 211 Kb
Information about the database of ABTA Members -
| 05.03.09pdf 47 Kb
Details of prices and how to order -
Data Protection: Data Protection Act| 11.12.08pdf 67 Kb

Guidance on the Data Protection Act, including model policy wording -
Data Protection: Privacy & Marketing Law| 07.10.08pdf 43 Kb

Guidance to the law on unsolicited marketing communications -
Disability: Disability Discrimination Act (DDA)| 11.12.08pdf 54 Kb

A Members' guide for the provision of services to the public -
Disability: Persons with Reduced Mobility| 19.05.09pdf 71 Kb

Members' obligations under this EU Regulation -
EC Checklist| 10.03.09pdf 12 Kb

Website compliance with consumer rights legislation - airline sector -
Elections 2009: Candidate CV| 25.02.09doc 32 Kb

Form for use by candidates for their curriculum vitae -
Elections 2009: Proposal Form| 25.02.09pdf 20 Kb

Form for nominations to the Board of Directors or Council of Regions -
| 04.02.09pdf 31 Kb
Find out whether you need to meet ABTA's financial criteria -
| 04.03.09doc 74 Kb
AUSTIN2. Austin Formula calculation - abnormal pattern -
| 04.03.09doc 74 Kb
AUSTIN1. Austin Formula calculation - normal pattern -
| 04.03.09doc 42 Kb
CR002. Confirmation of credit facilities - car hire -
| 04.03.09doc 44 Kb
CR001. Confirmation of credit facilities - principals -
| 04.03.09xls 130 Kb
QTC. Quarterly turnover report - retail -
| 04.03.09doc 134 Kb
SPS1. SPS turnover statement -
| 04.03.09xls 125 Kb
QTCSUMM. Summary of quarterly retail turnover returns -
| 04.03.09doc 167 Kb
NLVARM. Variation of gross principal turnover - March -
| 04.03.09doc 169 Kb
NLVARS. variation of gross principal turnover - September -
Financial Protection: a Guide for Members| 06.11.08pdf 37 Kb

A guide to help Members explain financial protection to clients -
| 07.10.08pdf 202 Kb
ABTA's financial statements for the year 2005-2006 -
| 07.10.08pdf 256 Kb
ABTA's financial statements for the year 2006-2007 -
| 22.12.08pdf 65 Kb
ABTA's financial statements for the year 2007-2008 -
| 13.02.09pdf 33 Kb
Directions to ABTA's office at London Bridge -
Foreign & Commonwealth Office (FCO) Advice| 18.02.09pdf 69 Kb

Travel companies' obligations if the FCO advises against travel -
| 04.03.09doc 26 Kb
CAAAuth. Form of authority - Civil Aviation Authority -
| 04.03.09doc 931 Kb
Non-Lic App Mar. Non licensable application form - March -
| 04.03.09doc 931 Kb
Non-Lic App Sep. Non licensable application form - September -
| 30.06.09pdf 102 Kb
Information about our leaflet, How to Have a Safe and Healthy Holiday -
| 04.03.09xls 8.9 Mb
Forms for financial reporting are in the publications listing -
| 10.06.09pdf 405 Kb
What to do if something goes wrong with your travel arrangements -
How to Have a Safe and Healthy Holiday (artwork)| 30.06.09pdf 3.9 Mb

Artwork for Members to print their own company details on our leaflet -
How to Have a Safe and Healthy Holiday (pdf)| 30.06.09pdf 220 Kb

Information to download about having a safe and healthy holiday -
Insurance: Regulation of the sale of Connected Travel Insurance| 11.12.08pdf 40 Kb

Options for selling Connected Travel Insurance after 1 January 2009 -
| 07.10.08pdf 39 Kb
Description of the independent mediation scheme operated by IDRS -
| 18.06.09pdf 541 Kb
Information leaflets and notices for Members' customers -
| 19.05.09pdf 435 Kb
An overview of the services available to ABTA Members -
Member Survey Results| 04.02.09pdf 45 Kb

Results of the most recent survey of Members' attitudes to ABTA -
| 04.03.09doc 126 Kb
Deedgua. Deed of guarantee -
| 04.03.09doc 50 Kb
LoansubDeed2. Deed of undertaking for corporate use -
| 04.03.09doc 50 Kb
LoansubDeed1. Deed of undertaking for use by individuals -
| 04.03.09doc 28 Kb
Loanunder -
| 04.03.09doc 32 Kb
PersonalGua. Personal guarantee -
| 04.03.09doc 44 Kb
Prefshares. Redemption of preference shares -
| 07.10.08doc 112 Kb
BOProj T/O. Statement of projected branch turnover -
| 04.03.09doc 78 Kb
Tferabtano. Transfer of ABTA number - indemnity -
| 04.03.09doc 32 Kb
Trpart. Tripartite agreement -
Model Agency Agreement| 23.02.09pdf 35 Kb

Model agency agreement that can be adapted and used by agents -
Model Agency Terms of Business| 15.10.08pdf 69 Kb

Model terms of business that can be adapted and used by agents -
Model Agency Terms of Business: Accommodation Only| 15.10.08pdf 28 Kb

Model terms of business that can be adapted and used by agents -
Model Booking Conditions| 23.02.09doc 102 Kb

Model booking conditions that can be adapted and used by principals -
Model Booking Conditions: Accommodation Only| 07.10.08pdf 68 Kb

Model booking conditions that can be adapted and used by principals -
Model Management Services Agreement| 07.10.08pdf 34 Kb

Model agreement for entering into a management services arrangement -
Money Laundering| 07.10.08pdf 46 Kb

Guidance to help businesses guard against money-laundering -
NHS: Pandemic Flu - Guidance for Businesses| 01.05.09pdf 521 Kb

Guidance for businesses in the event of pandemic flu -
NHS: Pandemic Flu - Key Facts| 01.05.09pdf 107 Kb

Key facts about pandemic flu -
Notification of Change of Address| 25.02.09pdf 67 Kb

Form to notify ABTA of a change of address -
Notification of New Branch Office| 25.02.09pdf 139 Kb

Form for notifying ABTA about a new branch office -
Notification of Non-Payment| 17.02.09pdf 39 Kb

How to notify ABTA of an unpaid debt owed by another Member -
Notification of Outside Sales Representative| 25.02.09pdf 89 Kb

Form to notify ABTA of an outside sales representative -
Package Holidays: Court of Appeal Decision - ABTA vs CAA| 11.12.08pdf 45 Kb

How the decision applies to Members' travel businesses -
Package Holidays: How Can I Tell If I'm Organising Package Holidays?| 11.12.08pdf 64 Kb

Guidance to help Members establish whether they're selling a package -
Package Holidays: What You Need to Know If You're a Package Organiser| 11.12.08pdf 52 Kb

A guide to the obligations of Members selling package holidays -
Passports & Visas| 24.03.09pdf 57 Kb

Guidance for Members -
PricewaterhouseCoopers - 10 fundamental priorities| 12.05.09pdf 79 Kb

A guide for tour operators and agents for surviving the downturn -
PricewaterhouseCoopers - Travel Recession Toolkit| 12.05.09pdf 170 Kb

Presentation slides from our Travel Industry Update event -
| 10.03.09pdf 172 Kb
Details about the Tourism Academics & Employers Conference -
PR Toolkit| 18.02.09pdf 58 Kb

Guidance about dealing with the media -
| 26.05.09doc 756 Kb
CAA proposal to increase the rate of the ATOL Protection Contribution -
Rail: Rail Tickets| 16.03.09pdf 44 Kb

Options for agents wanting to sell rail tickets -
| 13.02.09pdf 2.1 Mb
ABTA's range of services to help make your travel worry-free -
Security in the Workplace| 28.05.09pdf 55 Kb

A guide for employers and their staff -
Services in the Internal Market| 18.02.09pdf 48 Kb

Guidance for Members on the EU Directive -
SPS Amendment| 17.04.09pdf 66 Kb

Forms for amending details -
SPS Operators| 17.04.09pdf 9 Kb

A list of principals currently using the Single Payment Scheme -
SPS Registration| 17.04.09pdf 66 Kb

Forms for registering an office with SPS -
| 18.02.09pdf 70 Kb
These Standards form part of the Code of Conduct -
| 07.10.08pdf 55 Kb
These Standards form part of the Code of Conduct -
| 21.04.09pdf 532 Kb
An introduction to ABTA's Travel Industry Partner scheme -
| 13.05.09pdf 48 Kb
Direct debit form for Travel Industry Partner annual subscripton -
| 20.05.09pdf 73 Kb
Application form for joining the Travel Industry Partner scheme -
| 20.05.09pdf 70 Kb
Details of the benefits available to scheme members -
Travel Industry Partner Logo Guide| 09.03.09pdf 212 Kb

Guidelines for using the ABTA Travel Industry Partner logo -
Travel Industry Partner Offer form| 15.04.09pdf 238 Kb

For use by TIPs to submit their offers and training programmes -
| 20.05.09pdf 65 Kb
The rules that govern members of the Travel Industry Partner scheme -
Travel Insurance Checklist| 07.10.08pdf 32 Kb

A checklist for staff selling travel insurance -
Travel Insurance Indemnity| 07.10.08pdf 26 Kb

For customers who decline an offer of travel insurance -
Unfair Commercial Practices| 11.12.08pdf 74 Kb

Guidance for Members on the EU Directive -
| 13.02.09pdf 572 Kb
Using abta.com to promote and resource your business -
VAT: Credit & Debit Card Charges| 07.10.08pdf 48 Kb

A Members' guide to how VAT applies to credit and debit card charges -
VAT: Partial Exemption| 07.10.08pdf 51 Kb

Includes model letter for applying for partial exemption -
VAT: Service Fees| 07.10.08pdf 74 Kb

How VAT applies to service fees -
VAT: Tour Operators' Margin Scheme - Tribunal Decision| 03.07.09pdf 36 Kb

The International Life Leisure case, and its implications -
VAT: Tour Operators' VAT Obligations - German Coach Travel| 07.10.08pdf 34 Kb

VAT guidance for travel businesses operating coach tours in Germany -
Websites: Search Engine Optimisation| 11.11.08pdf 51 Kb

Making the most of your website -
| 03.07.09pdf 271 Kb
Important information when making a booking with an ABTA Member

